Frequently Asked Questions
Everything you need to know about our olfactory world.
Where does Floraïku ship and what are the costs?
We offer worldwide shipping. Standard shipping is complimentary on all orders over $150, while expedited options are available at checkout for an additional fee.
How can I track my fragrance order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
What is your return policy for perfumes?
We accept returns within 14 days of delivery, provided the fragrance is unopened and in its original cellophane packaging. Please note that discovery sets are final sale.
Are Floraïku fragrances vegan and cruelty-free?
Yes, we are committed to ethical beauty. All our scents are formulated without animal-derived ingredients and we never test our products on animals.
How should I store my perfume to maintain its quality?
To preserve the integrity of the essential oils, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.